Refund policy

Returns accepted for 14 days from the delivery date.

Eligibility for Returns:
• Items must be unused, unopened, and in original packaging
• Products must be in resellable condition
• Proof of purchase or order confirmation is required

Free Return Shipping:
Customers in eligible UAE and Gulf regions can request free return shipping for approved returns.

Non-Returnable / Final Sale Items:
• Personal care products
• Opened beauty or skincare products
• Customized or personalized items
• Digital products
• Clearance or special promotional items marked as final sale

Damaged or Incorrect Items:
If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery with photos and order details.

Refund Processing:
Approved refunds are processed within 7–14 business days to the original payment method.

Order Cancellation:
Orders may only be cancelled before shipment processing begins.

Dropshipping Fulfillment:
Some products are shipped directly from international suppliers, therefore delivery and return timelines may vary.

Contact Information:
Store Name: Emirra
Email: emirra.store1@gmail.com
Phone: +92 313 9076759

Service Regions:
United Arab Emirates (UAE), Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, and Gulf Countries.